www.canadianlawyermag.com 23
IT GOES without saying that when you are
thinking of trends in the field of insurance
defence law, COVID-19 would have a big role
to play.
"It became very clear to us very early on
that the pandemic was going to completely
change some key aspects of our business," says
Benson Percival Brown LLP partner Heather
Vaughan. That included, as it did with virtu-
ally all law firms, moving to a remote work
environment over the course of a weekend
and then spending the next few weeks ironing
out the kinks in a virtual world.
As part of pivoting to a virtual practice,
insurance defence firms have learned how
to conduct pretty much any court hearing or
meeting with clients or witnesses virtually.
Examination for discoveries, mediations,
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