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36 N O V E M B E R / D E C E M B E R 2 0 1 7 w w w . C A N A D I A N L a w y e r m a g . c o m fee structures and that "sets you off on a much narrower path than you need to be on." The Pfizer Legal Alliance, a group of around 15 law firms globally, makes use of flat-fee structures based on anticipated work for the year, but the main drive is long-term value creation. "It goes beyond 'How do we reduce billable hour to X.' That isn't rocket science; that's not the magic," says Cullen. "The magic is in the relationship." Denis says "we sign 15,000 engineering services contracts every year — it's a given we're going to be sued" — but they're simi- lar suits, so he's trying to isolate tasks that can be grouped together and price them reliably. "Three years from now, I'd like to say the vast majority is AFAs — we're being very aggressive about this." In question 25, respondents said one of the top things a firm can do to improve working relationships with their company was be more proactive, and in a highly regulated industry such as pharmaceu- Has your top law firm asked your law department to complete a written, over-the-phone or in-person satisfaction survey in the last 12 months? 84.4% No 5% 3.9% 6.7% Yes, in person Yes, written Yes, over the phone 63.9% 36.1% Our legal department provides feedback to the outside firms that serve us. Yes No Includes lists of: • Federal and provincial judges • Federal courts • Ontario courts • Small claims courts • The Institute of Law Clerks of Ontario Order your copy today. Visit www.TUPSFUIPNTPOSFVUFSTDB or call 1-800-387-5164 for a 30-day, no risk evaluation ONTARIO LAWYER'S PHONE BOOK 2018 Ontario Lawyer's Phone Book is your best connection to legal services in Ontario with more than 1,400 pages of essential legal references. More detail and a wider scope of legal contact information for Ontario: • Over 26,800 lawyers listed • Over 8,500 law firms and corporate offices listed • Fax and telephone numbers, e-mail addresses, office locations and postal codes Perfectbound Published December each year On subscription $85 One time purchase $88.50 L7798-7858 Multiple copy discounts available Plus applicable taxes and shipping & handling. (prices subject to change without notice) Your instant connection to ONTARIO'S LEGAL NETWORK Untitled-4 1 2017-11-06 10:57 AM

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