Canadian Lawyer

10 S E P T E M B E R 2 0 1 7 w w w . C A N A D I A N L a w y e r m a g . c o m \ AT L A N T I C \ C E N T R A L \ P R A I R I E S \ W E S T REGIONAL WRAP-UP D espite attempts to speed up the length of time it takes for complaints to make their way through its system, the Law Soci- ety of Upper Canada saw the median age of complaints rise in 2016. Statistics provided by the law society show that the median time active case- loads in its investigations department were open in 2016 was 380 days, which was up from 268 days the year before. Its target was 240 days. When the law society receives a com- plaint, it gets triaged into either the inves- tigations department or the complaints resolution department, depending on the seriousness of the allegations. Last year, the median age of a com- plaint in the resolution department also increased to 308 days from 199 days the year before. Lawyers say prolonged investigations can cause anxiety for accused practition- ers. Of the 2,139 complaints transferred for investigation last year, 168 made it to a hearing, interlocutory suspension or notice of application. "The problem for the licensee with long, open investigation files is that the licensee is burdened by protracted anxiety and uncertainty," says Richard Watson, a lawyer who represents practitioners in law society discipline proceedings. The LSUC says it has implemented a restructuring process that it hopes will make the process more efficient and effective. This includes changing the intake department so that, in addition to receiving complaints, it resolves and closes some files early on rather than transferring them for investigation. Before the restructuring, the law soci- ety had found that 60 per cent of files being sent to investigators from intake were being closed. Karen Manarin, executive director of the law society's professional regulation division, says the changes have been effective in decreasing backlogs in the sys- tem. She says the division had 42-per-cent fewer files at the end of May 2017 com- pared with the same time last year. "What we're trying to do is free up the time of the investigators and the discipline counsel to work on the more serious mat- ters," she says. The law society, however, said numbers for the median age of complaints from the beginning of 2017 were not available. The changes also included integrating the functions of the investigation and discipline departments. This means that investigators receive integrated legal advice throughout the process. Manarin blamed the increase of the median age of complaints in 2016 on an attempt to deal with old complaints. "When you deal with the older cases, the ones that have been around a little longer, that means your median age is going to go up," she says. In addition to being a burden for law- yers under investigation, Watson says pro- longed investigation periods can open up the law society to potential liability to the complainant, to whom the regulator can owe a duty of care. As the median age of complaints went up from 2015 to 2016, there was not a sig- nificant rise in the number of complaints received, and the number of complaints transferred for investigation decreased. "It is a sign that perhaps there is insufficient funding for the investigative functions of the law society, which in turn would also raise concerns about the thoroughness of the investigations they do conduct, as well as the quality of the over- all disciplinary process, which necessarily depends on the quality of the investiga- tion," says Watson. Manarin says the law society allocates the resources available to priority files. "We deal with whatever budget is given to us and on that basis we allocate our lim- ited resources to the number of files that we get and we manage risk," she says. Watson says law society investigations seem to be conducted with a high degree of variability. Some remain open and uninvestigated for years, while others are expedited and completed quickly. While having an open complaint can weigh on a lawyer, some who defend practitioners in law society proceedings say they would like to see more exhaustive investigations that are not rushed. Daniel Naymark, a lawyer who repre- sents accused practitioners in law society proceedings, says the LSUC needs to be mindful of the tension between public image and fairness to lawyers it investi- gates and charges. Naymark represented lawyer Doug Keshen, who faced allegations by the law society that he had exploited several dozen survivors of Indian Residential Schools. The law society ended up dismissing the prosecution two years after it filed charges, but by this time, Naymark says, his client's life had been ruined. "He became infamous. He had to leave his firm. He lost his clients. He received death threats. He lost his savings to legal fees. He saw his legacy tarnished," he says. "It was very sad for me to watch that as his lawyer, able to help him defend the accusations but not able to truly erase their impact." Naymark blames the premature pros- ecution on the fact that the law society was facing media criticism at the time for its handling of other cases concerning law- yers exploiting vulnerable clients. He says this pushed the LSUC to charge Keshen before it had properly finished its investigation. — ALEX ROBINSON Jury is still out on LSUC discipline fixes WHAT WE'RE TRYING TO DO IS FREE UP THE TIME OF THE INVESTIGATORS AND THE DISCIPLINE COUNSEL TO WORK ON THE MORE SERIOUS MATTERS.

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