27
CANADIANLAWYERMAG.COM/INHOUSE JANUARY 2017
Litigation support
Contract review
Alternative staffing
Legal research
E-discovery
Patent document review
43.2
%
37.8
%
24.3
%
27
%
21.6
%
13.5
%
WHAT ARE YOU USING ALTERNATIVE
SERVICE PROVIDERS FOR?
(contract lawyers, paralegals)
68.7
%
We did
7.8
%
Our law fi rm
suggested it
23.5
%
We have mutually
discussed AFAs
WHO INTRODUCED THE
IDEA OF USING AFAS?
IF USING AFAS, PLEASE SELECT THE ONES
YOU ARE CURRENTLY USING.
51.5
%
Discount
41.5
%
Flat - quote on a prescribed scope or phase of work
or bundled portfolio of work
40
%
Fixed - consistent price for particular task or type of matter
28.5
%
Capped - Client pays lesser of actual cost or the pre-determined capped fee
15.4
%
Not using AFAs
13.1
%
Value billing - Fee structure determined upfront
10
%
Holdback/success fee - percentage of hourly rates or flat fee held back
8.5
%
Retainer - A monthly or annual rate for unlimited access to firm
or group of lawyers
6.2
%
Collared - Firm and client agree to split difference on agreed
range if cost is more or less than quoted fee
5.4
%
Phased fees on specific projects
3.8
%
Contingency - client pays a negotiated percentage of
money recovered, saved or won
3.1
%
Busted deal - client does not pay or pays reduced amount
if deal does not proceed as anticipated
No
Yes, in-person
Yes, over-the-phone
Yes, written
87.8
%
5.3
%
4.8
%
2.1
%
HAS YOUR TOP LAW FIRM ASKED YOUR LAW DEPARTMENT TO
COMPLETE A
WRITTEN, OVER-THE-PHONE, OR IN-PERSON SATISFACTION
SURVEY
IN THE LAST 12 MONTHS?
43.1
%
17.1
%
39.8
%
HOW MANY LAW FIRMS
ARE YOU USING?
1 to 4 5 to 10
More
than
10
National firms
Boutique firms (IP, employment law, tax)
Regional firms
International firms
Alternative firms
LPOs
78.5
%
71.3
%
64.6
%
37
%
5
%
2.2
%
DO YOU USE?
68.5
%
Yes, the general counsel/
legal department makes
the selection
DOES THE GENERAL COUNSEL HAVE
THE AUTONOMY TO SELECT FIRMS?
21.5
%
It is a shared
decision with
executive
management/
board
7.7
%
No
2.2
%
Handled by
procurement
department/
process
