Canadian Lawyer InHouse

3 CANADIANLAWYERMAG.COM/INHOUSE JANUARY 2016 www.canadianlawyermag.com/inhouse Director/Group Publisher: Karen Lorimer karen.lorimer@thomsonreuters.com Editor in Chief: Gail J. Cohen gail.cohen@thomsonreuters.com Editor: Jennifer Brown jen.brown@thomsonreuters.com Staff Writer: Yamri Taddese yamri.taddese@thomsonreuters.com Copy Editor: Patricia Cancilla Art Director: Steve Maver Account Co-ordinator: Sharlane Burgess Advertising Sales Representatives Joseph Galea E-mail: joseph.galea@thomsonreuters.com Steffanie Munroe Tel: (416) 315-5879 E-mail: steffanie.munroe@thomsonreuters.com Kimberlee Pascoe Tel: (416) 649-8875 E-mail: kimberlee.pascoe@thomsonreuters.com Grace So Tel: (416) 609-5838 E-mail: grace.so@thomsonreuters.com Canadian Lawyer InHouse is published 6 times a year by Thomson Reuters Canada Ltd., One Corporate Plaza 2075 Kennedy Rd., Toronto ON. M1T 3V4 (416) 298-5141. Fax : 416-649-7870 Web: www.canadianlawyermag.com/inhouse LinkedIn: www.goo.gl/9tytr Twitter: @CLInHouse Editorial advisory board: Sanjeev Dhawan, Hydro One Networks Inc.; Jonathan Lau, Alcohol and Gaming Commission of Ontario; Fernando Garcia, Nissan Canada; Joe Bradford, Bradford Professional Corp.; Dorothy Quann, Xerox Canada. All rights reserved. Contents may not be reprinted without written permission. The opinions expressed in articles are not necessarily those of the publisher. Information presented is compiled from sources believed to be accurate, however, the publisher assumes no responsibility for errors or omissions. Canadian Lawyer InHouse disclaims any warranty as to the accuracy, completeness or currency of the contents of this publication and disclaims all liability in respect of the results of any action taken or not taken in reliance upon information in this publication. Publications Mail Agreement #40766500 ISSN 1921-9563 Copyright © 2016 H.S.T. Registration #R121349799 To subscribe or change addresses Call (416) 649-9585 Fax (416) 649-7870 or e-mail Keith Fulford at keith.fulford@thomsonreuters.com RETURN UNDELIVERABLE CANADIAN ADDRESS TO: CIRCULATION DEPARTMENT One Corporate Plaza 2075 Kennedy Rd., Toronto ON. M1T 3V4 By Jennifer Brown Editor's Box SEND YOUR news AND story ideas TO jen.brown@thomsonreuters.com Indexed in the Canadian Periodical Index Here's to a disruptive 2016 E very year when we speak to in-house counsel for our View interview series, they inevitably talk about the growing complexity of regulatory demands, especially in sectors such as banking where doing business in multiple jurisdictions presents its own challenges. As Philip Moore of TD Bank told me: "We're one bank, but we have very separate regulatory regimes in place." Added to that is the threat of "disrupters" to the fi nancial industry such as mobile payment and digital wallet services such as Apple Pay — which is taking bites out of bits and pieces of the more lucrative areas of traditional banking business. At an in-house panel in late October, Nikki Latta, associate general counsel of Deloitte Canada, agreed there are multiple pressures presented by various regulatory demands and various disrupters to businesses but said that for Deloitte's legal department the focus is on providing "disruptive service" — understanding and managing for things no one thought about a year ago. That thinking also fi ts in with TD's "fi tter and faster" that Moore speaks about in our story on page 21. The idea is to fi nd ways to manage risk and react more responsively to all manner of challenges in order to stay competitive in today's global landscape. An emerging theme from all of these discussions, and from our past two Innovatio Awards programs, demonstrates that businesses are better equipped to handle new entrants and threats to their organizations when in-house counsel can serve as their own "disrupters" and fi nd ways for the business to be more competitive. Past winners of our Innovatio Awards have been those who haven't waited for senior management to come ask them for something to help them solve a problem or make the company more agile; they have taken it upon themselves to come up with a solution to a hurdle they have identifi ed. That can involve implementing technology to streamline a process or fi nding alternative service providers that are truly disrupters in their own right. In other cases, it's merely about re-engineering a process internally and fi nding ways the legal department can play a role in cost recovery in areas such as litigation. Nominations for our third annual Innovatio Awards are now open and will close Feb. 15. This year we have added the category of Law Department Leadership to honour those who consistently lead with an eye to innovating or disrupting the status quo. This can be someone who has, over time, created a team and a philosphy around how internal legal departments should operate, or it could be someone who has, on their own in a solo in-house role, found new ways to source services and deliver in a way that is effi cient and innovative. We encourage you to visit the web site www.innovatio-awards.com to fi nd nomination forms, read about, and view videos from past winners who our independent panel of judges decided were approaching the challenge of providing internal legal services in a new way. We really want to hear about the innovative disrupters you work with.

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