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for law firms when conducting satisfaction surveys. "I attribute the reluctance or the failure to conduct these kinds of surveys in any form, but certainly something that is tangible or recorded so you can examine the analysis so you can share it and reflect on it, is we are not good on a whole bunch of elements of running the business. In terms of planning, investing, responsiveness, making sure we know the client and prospect inside out to be responsive, be proactive in understanding where they are going and what they need." Other survey questions include asking who is doing the bulk of the work for in-house counsel and whether or not that was Rank the most important things that your outside legal counsel can do to improve working relationships with your company. 1 Be more concerned with costs 2 Be more commercial/practical 3 Understand our needs better from a client perspective 4 Be more creative/innovative overall 4 Be more proactive 4 Be more concerned with results Law Specialistson Your Team! We help you help your clients. Call us. Get Our Environmental Environmental Specialists*on Your Team! Our team of environmental lawyers includes 5 Environmental Law Specialists* What is the percentage of fi rms receiving the top 80 per cent of your outside legal budget? 7% 4% 44% 11 to 15 15+ 2% 6 to 10 likely to change next year. Nearly 87 per cent of respondents said one to five firms received 80 per cent of their outside work. Nearly 80 per cent of respondents said they had not changed one of their top legal service providers in the past two years. Half of the in-house lawyers surveyed said they would be reviewing their financial relationship with their top outside law firm in the next six to nine months. Only 19.5 per cent said their lead law firm clearly provides better services than its closet competitor. While that percentage is up slightly from our 2008 survey, the percentage of respondents who said several other firms could do most of their work equally as well was also increased and was the most common answer to the question. 1 or 2 42% 3 to 5 www.willmsshier.com * Certified by the Law Society of Upper Canada Juli Abouchar 416 862 4836 Doug Petrie 416 862 4835 John Willms 416 862 4821 Donna Shier 416 862 4822 Marc McAree 416 862 4820 ENVIRONMENT, ENERGY & RESOURCES LAW www. C ANADIAN Law ye rmag.com NO VEMBER / DECEMBER 2009 37 Canadian Lawyer #MS07-25 – 7" x 4-7/8"