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TECH SUPPORT says. Still, wikis give administrators the option to control who contributes, and some fi rms or practice groups will want to do that. At Hicks Morley, some groups assign paralegals to update their wikis, others let administrative assistants do it, and they limit other contributors to ensure accuracy of information. But some let everyone contribute, and a few lawyers are already jumping in enthusi- astically, says Colman. Getting lawyers involved is where the real payoff will come. Wikis are an inexpensive way to get more involved in helping build the fi rm's knowledge base — not as a replacement for other knowl- edge-management efforts, Crosby stresses, but as a complement. CROLL_Key Developments in Estates and Trusts 4/9/08 10:49 AM Page 1 Gerry Blackwell is a technology writer. He can be reached at gerryblackwell@ rogers.com PHONE.COM S mall businesses, especially distributed firms with employees working from home, have discovered the beauty of the virtual PBX, a hosted phone system that gives you all the features of big-firm systems: centralized answering, easily programmable auto- mated attendants, voice mail, and slick call-routing. Could small law fi rms or loose partnerships of independents use this? Absolutely. Phone.com is a relatively new provider but has more than just a killer domain name to recommend it. For as little as US$9.95 a month, its Virtual Offi ce solution off ers a toll-free number, 10 virtual extensions and voice mail boxes, and 300 talk minutes. When people call the number, they Key Developments in Estates and Trusts Law in Ontario, 2008 Edition Madam Justice Bonnie Croll and Melanie Yach With contributions by: Jeanne Chiang, Susan Easterbrook, Lou-Anne Farrell, Paul Gibney, Robin Goodman, Heather Hansen, Ian Hull, P. Ann Lalonde, Jonathan Lancaster, Martha McCarthy, Margaret O'Sullivan, Suzana Popovic-Montag, Archie Rabinowitz, Susan Slattery, Kristina Soutar, M. Jasmine Sweatman, Corina Weigl and Kimberly Whaley Published annually, this book brings together a team of leading practitioners who together provide expert insight into the latest noteworthy developments in estates and trusts law. Find out how these key developments will affect your practice and your clients, now and in the future. Articles include: by Madam Justice Bonnie Croll by Susan Slattery by Paul Gibney, Kristina Soutar and Jeanne Chiang by Robin Goodman by M. Jasmine Sweatman by Martha McCarthy and Heather Hansen by Margaret O'Sullivan Lou-Anne Farrell by Corina Weigl and Jonathan Lancaster by Ian Hull and Suzana Popovic-Montag Melanie Yach Susan Easterbrook Archie Rabinowitz by helping you to stay abreast of key statutory and case law developments in estates and trusts law in Ontario by by P. Ann Lalonde by by Kimberly Whaley by reach a computer that answers with the automated attendant greeting you created ("For family law, press one; for estate law, press two.") When callers press a key, Phone.com forwards them to the person's existing phone number. You can set it up to simultaneously ring multiple phones — home, home offi ce, and mobile — or change which numbers to use at diff erent times of the day or week. A fi rm could set it up to dial fi rst one partner, then another, until somebody answers. Creating greetings and call-handling routines is surprisingly easy. And the price is right — although most fi rms will need more than the 300 minutes included in the entry-level off ering. — GB www.canadalawbook.ca 28 M AY 2008 www. C ANADIAN mag.com Gadget Watch