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www.canadianlawyermag.com 59 without any prior conversation, then this is a sure sign that managers are not encouraging employees to have the right conversations, and upskilling is required. • Ensure the voice of the employee is visible and actioned. In a high-change environment, qualitative feedback will be more valuable, as your previous engagement surveys may not be asking the right questions for now. • Engage employees to co-create solutions. The future blueprint will require flexibility within a framework. Make them part of the future solution by collaborating on how their needs and the company's needs can be met. While the pandemic raised the question "What do I want in my life?," employees don't necessarily know the answer. Don't hide from this question; help them answer it, and empower them to live it. Rowena Millward is the author of Uncomfortable Growth: Own Your Reinvention and a global leader in business and personal growth. After 25 years working in Top 500 companies, she now provides consulting and capability services to many of the world's most admired brands. Her full white paper, Blended: The Post COVID Rules on How We Work, Lead and Live, can be found at macmorgan.co/resources. Adding to this were high levels of burnout, with a 2021 study reporting that 77 percent of employees in Australia and New Zealand had experienced burnout at least once in the prior 12 months, reinforcing the conviction that their life choices were not right. So the burning platform for change was there, and more people responded by resigning, but do people really know what they want? And do employers really know how to help? Before we can answer that, we need to recognize the seismic shift in how people perceive work, and understand their different motivations pre- and post-pandemic. The new employee motivation While engagement is still the accepted measure of employee health today, employees' needs and expectations have evolved. The pre-pandemic model of engagement as the driver of motivation set the employer up as responsible. Inherent in this model was the reality that work and life were largely separate, and that most work happened in a controlled office environment. Employers focused on how benefits, skills development, and career progression would engage and motivate employees. In that environment, e m p l o y e e s r e s p o n d e d p o s i t i v e l y t o engagement initiatives. Post-pandemic, however, the focus and ownership has shifted. Employee motivation is based on work and career as part of a whole- life approach. They are more than willing to be responsible for outcomes but not how they deliver them – they want individual flexibility as to how they do that. They expect employers to empower them (not just engage them) as they look to navigate their whole life, not just their career. If employers choose not to support them, then there are plenty of different options to consider: new jobs within their current industry or even new careers outside of it. To summarize using an old expression, people are now working to live, rather than living to work. What can leaders do to improve retention? Flexibility within a framework and a whole- life approach is required to meet the needs of both individuals and organizations. By helping employees define and then implement work by design, you will empower them and build commitment and loyalty. Some tips for doing this: • Provide employees with education that empowers them to identify what's important in their life. Work is part of it, but so is family, community, and personal growth. For example, what are their personal values and priorities over the next 12 months? How can work support their personal goals? Is the work culture inclusive, allowing the whole person to thrive? • Ensure your workplace has the right technology and culture to empower hyb rid w o rk. Fle xib ility is a n expectation, but a major pain point is ensuring that flexible working is easy to implement so employees are still set up for success. Talking it but not empowering it will create frustration and be seen as disingenuous. • Provide leaders with the education and tools to have the right conversations with their employees. If an employee resigns Employees expect employers to empower them (not just engage them) as they look to navigate their whole life, not just their career