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16 www.canadianlawyermag.com READERS' CHOICE 2022 MORE THAN ever, the legal profes- sion realizes that to do things more effi- ciently and profitably, the workflow – whether office-based or remote – must be optimized. That means products should deliver what they are supposed to do, and providers of professional services have to be trustworthy, thorough and reliable. Top of mind for lawyers is making sure their clients are happy and getting the best value for the money they spend. LEGAL VENDORS ARE RAISING THEIR GAME The vendors that law firms rely on to keep their offices humming are vital to their livelihood, whether it's a one-lawyer operation or one of the big Bay Street firms. Canadian Lawyer's annual Readers' Choice Awards gives privileged insight into which products and services suppliers are recognized as leading the market and earning stellar reputations. Some are long established, trusted providers of services such as arbitration and mediation. Others WHERE IS YOUR FIRM SEEING A RETURN ON LEGAL INNOVATION INVESTMENT? are start-ups that have taken advantage of technology and the increased desire, post-pandemic, to do things differently. Bespoke products or services are also avail- able to solve problems for specific subsec- tors of the law. Regardless of what they are offering, all of these suppliers have been deemed the right choice for making the modern law office more efficient. What do firms want? Rob Morris, national chief operating officer at Borden Ladner Gervais LLP, says that more than ever, his role encompasses a "strategic advisor" component, something "When dealing with vendor products, everything has to support the idea of cloud first, digital first, mobility first" Rob Morris, Borden Ladner Gervais LLP Source: Canadian Legal Innovation Forum Survey 2022 E-signature Document management systems Collaboration tools (other than video conferencing) Virtual data rooms Knowledge management E-discovery Contract drafting/automation E-billing Matter management Contract review Robotic process automation Expertise automation Contract discovery CLM 0% 10% 30% 50% 70% 20% 40% 60% 80% SPECIAL REPORT