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www.canadianlawyermag.com 43 They recently introduced an e-billing software solution that manages bills and provides valuable analytics. They are also introducing sophisticated claims manage- ment software that will integrate with the e-billing software to support insurance claims and litigation. "There are so many new tools on the market, so we want to make sure we are eval- uating and assessing the right technology and starting to use it to help us become more efficient and serve the business better, and really focus on using technology to make our knowledge management and our delivery of services better," says Duran. The team is currently mapping out a comprehensive audit of the external counsel they work with based on cost, performance, "If you really look after your customers and they really like you, they tend to refer you to other people" FAST FACTS: ELLISDON "I think the landscape is changing a little bit in our industry, and labour relations is such a critical piece of that" 1951: Established in London, Ontario 1956: First contractor in Canada to purchase and operate its own tower crane 1968: First construction company in Canada to computerize its accounting and cost-controls systems 1971: One of the first construction companies to launch a corporate safety strategy to improve safety on all job sites 1986: Awarded the design-and- build contract for Toronto's SkyDome 1989: Entered the American market 2000: Implemented a Client First Program to understand and prioritize client needs 2011: Ranked as one of Canada's greenest companies for the second year in a row, as part of Aon Hewitt's Green Index 2015: Awarded the biggest construction contract in Canadian history ($5.3bn) as part of a P3 Eglinton LRT consortium Andres Duran, EllisDon diversity, and inclusion. When it launches in the fall, the audit will thoroughly assess the use of external counsel and their competen- cies and understanding of the business. "Infrastructure construction is really a relationship-based business, and it's compli- cated, and it's busy, so if people don't care about what we do, then we're never going to get the right service," says Duran.