Canadian Lawyer InHouse

October/November 2021

Legal news and trends for Canadian in-house counsel and c-suite executives

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Page 20 of 35 19 Additionally, Lau's team worked closely with IT and the merchandising team at MEC on new contractual arrangements with different vendor partners. They have also been working with external privacy experts to improve privacy practices. The legal team at consumer electronics giant, Best Buy Canada, has been central to the COVID response, being a part of the retail industry's discussions about best practices and helping the internal team to understand and operationalize the detail of health orders across the country. "Safety is always our number one priority," says Chris Gouglas, VP, legal services and procurement at Best Buy Canada. He and his team navigated many pandemic-related challenges at Best Buy, including managing suppliers that had gone bankrupt and navigating leases when stores were closed. Throughout the reopening phase, Gouglas and his team maintained transparent communications with the retailer's entire team of 12,500 associates. They created a strong feedback loop, particularly with frontline employees, to ensure they under- stood and felt comfortable with decisions as they are rolled out. Legal is part of a COVID-19 task force established by Holt Renfrew at the start of the pandemic to monitor new developments and ensure that operations across the country comply with ever-changing health and safety requirements at all levels of government. The legal team was instrumental in helping the business ensure store re-openings protected the health and safety of customers and employees. Meanwhile, at Indigo Books & Music Inc.,

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