NOVEMBER/DECEMBER 2018
38
INHOUSE
LIKE MANY solo legal officers in-house,
Peter Nguyen is inundated with requests to
review agreements and oversee work
coming from the team he works with at
Resolver Inc., a fast-growing software-as-a-
service company that provides integrated
risk and security management tools.
As the person in charge of providing legal
advice on a global basis for everything from
mergers and acquisitions, litigation and
commercial agreements, Nguyen's email
in-box was overflowing with requests from
people, often wanting to know where their
matter was on his list of things to do.
"It was the typical scenario of a GC in a
small legal team where anything and every
-
thing that is a contract or a legal matter gets
dumped on to me in a very ad-hoc way with
no way of tracking what the requests are
or where they are coming from other than
tracking in email and writing it down on a
list," says Nguyen. "It is kind of a startup
culture — run with it and get things done,
but I had no way to track the work."
As the business has grown over the past
three years, the other challenge became
managing requests from different time
zones. "I would miss requests that came
in during the middle of the night from the
U.K. because by the time I got to my desk
Taking control
of workflow
in-house
Peter Nguyen, general counsel, and
Margaret McKee, legal operations,
Resolver Inc.
Drowning in email requests for legal work
and unable to find a tool that fit his needs,
Peter Nguyen created his own app.
BY JENNIFER BROWN
