Canadian Lawyer

June 2009

The most widely read magazine for Canadian lawyers

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TECH SUPPORT The knowledge management Smart search tools offer easier and faster ways for finding that needle in the haystack. BY GERRY BLACKWELL S robot oon after John Gillies began his tenure as director of practice support at Cassels Brock & Blackwell LLP in 2007, he orga- nized a series of focus groups in which lawyers could vent about obstacles preventing them doing their jobs "efficiently and effectively." "We heard about a range of things," Gillies says. "But at the top of the list was the huge difficulty — if not impossibility — of finding documents in the document management system." It's a familiar enough complaint, especially in firms this size and bigger. Cassels Brock has over 500 staff, just under 200 of them lawyers. The firm implemented Interwoven (now owned by Autonomy) as its document management system (DMS) five years ago. The main repository today holds over four million documents. "If you knew the document number, you'd be able to find it," Gillies says of searching in Interwoven using its built-in www. C ANADIAN Law ye JUNE 2009 21 ENRICO VARRASSO

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