www.canadianlawyermag.com 13
her career, including what needed to be fixed
in the justice system, and who it was meant to
serve, and got to work.
Her insights meant the technology, as well
as those running the system, were designed
with the user in mind from the outset, with
meaningful input from the community legal
advocates who served those users.
"One of the things I realized pretty quickly
is that if you get a group of lawyers and IT
professionals in a room together and have
them design something that is meant to be
used by the public, they're going to go wildly
off base unless they user test."
With the COVID-19 pandemic, Salter
hopes the success of the CRT will help guide
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Melanie Toolsie
LLB, LLM (Admin Law)
Legal Counsel.
Department of Justice,
Canada
a justice system that has been too slow to
respond to the needs of those who use it.
"I think if there is any silver lining from
this devastating pandemic, [it] is that, you
know, necessity has always been the mother
of invention," she says.
The necessity, Salter would no doubt agree,
is to harness technology to serve a greater
purpose, a purpose that has motivated her
throughout her career.
"We had very basic dial-up internet, [a]
couple of TV channels and no cable. . . . So,
it's really quite beyond the realm of anything
I could have imagined to be working so
much with technology as I am now."
